Change Management
Assure that the negative impact of changes to your Information Technology system is minimised by using an efficient change process of governance.
The concept of Change Management is generally well understood by most organisations today. Specifically for IT Service Management, Change Management deals with the effective (success rate) and efficiency (cost) of transitioning service changes into the production environment.
The art of Change Management is in right sizing the process to meet the needs of your business today and into the future. The needs of your business might be a mix of –
- Increasing stability (Availability)
- Increasing visibility of changes
- Documenting changes to the environment (Knowledge Management)
- Streamlining a consistent change process while increasing process maturity
- Change Manager training/selection
- Audit purposes. Can we demonstrate we have control of our environment
Whether you need a new change process or need your current process independently reviewed, XannaX can help you.
