site management

We manage the IT for our customers so that they can focus on their core business knowing that their systems are in good hands.

Our engineers have expertise in supporting business sites of all sizes, from single server sites to sites with over 50 servers.

Our engineers specialise in area’s such as Windows, Unix & Linux servers, virtualization, application support, networking, security, IT architecture design, ITIL processes, project management, user/helpdesk support and small business support.

Items under our support offerings include (click item for further info):

1) Customer Support Manager: All our support offerings include a Customer Support Manager. This is someone to:
- report back on work completed
- plan and discuss your upcoming requirements
- discuss any issues you have
2) flexible support contracts: Contracts that can be tailored to the changing needs of your business
3) fixed monthly fee: We can provide support designed to keep your systems running and provide recovery services in the event of a failure for a fixed monthly fee.
4) BAU support: We provide Business As Usual (BAU) support. This includes ensuring that security updates and anti-virus updates are applied for example. This work is preventative in nature and is designed to reduce the chance of issues occurring and/or catch issues before they become a problem.
5) Monitoring, response, break-fix: We monitor the health of core services and can respond to alerts and/or requests from users in a timely manner (either remotely or on-site) to resolve any issues that occur.
6) user helpdesk: We provide helpdesk support users, their devices and standard office applications.
7) after hours support: We can provide up to 24 x 7 support for customers on an appropriate support contract
8) remote office support: We have extensive experience in supporting remote offices within New Zealand and globally.

Within NZ we can provide on-site support, as required to many centres via our business partners.